Poor service quality

Item: Essops Home
Rating: 1
Author: lebo M

Bought a chandelier from the Randburg branch and it was delivered dirty and installed incorrectly. Eager to get the sale, but no follow up.

Helpful (0)

Replies (2)

Essops Home's replyOfficial

22 Aug 2022, 16:23

Dear Lebo

We are very sorry to hear about your unfortunate experience, that was truly not our attention. We appreciate your feedback and hope you give us a chance to make it right.

Kind regards,
Customer Service

Essops Home's reply22 Aug 2022, 16:23

Official

Essops Home's replyOfficial

29 Aug 2022, 09:07

Dear Lebo

Thank you for taking our call with our customer service team. As per our telephone conversation the guy will come on the 30th of August to clean the chandelier.

Kind regards,
Customer Service

Essops Home's reply29 Aug 2022, 09:07

Official