Poor Service from Essops

I am writing to express the poor service delivery and lack of customer support from Essops. Firstly I purchased the chairs in October last year and was told the shipment was going to arrive early January 2024 but I was surprised when I made several calls to Essops only to be given an option of paying extra so I would get the more expensive chairs that were not of my choice but were the ones available. I refused to pay extra and asked that my chairs get delivered without further delays. I had ready assembled ex- display chairs that were mismatched delivered to me in February and I had no choice but to return them. I was told that the shipment was still in transit. But at this point I had not received any phone calls or apology email from Essops. I waited till March and sent emails to Essops that were not responded to till I wrote on Essops Instagram and reviewed Essops on Helo Peter. I got responses and was advised that shipment had arrived and was going to be delivered on Friday 3rd May together with my other purchases from Randburg Store. I got a call from Essops to arrange delivery and delivery was arranged for after 2pm. But when I put my Instagram comment I was assured that I would get a call from Essops customer service and that has not happened to this day. The delivery came after 4pm on Friday 3rd May and the chairs were in boxes and needed to be assembled. I had to cancel my 2 prearranged appointments and this was such a huge inconvenience for me. I now had to wait for Essops delivery guys to assemble the chairs. The process was very slow as the guys did not have correct assembling tools. I had to lend them my husband's electrical drill kit to speed up the chair assembling. This is very poor for such a big store like Essops not to have an electric assembling kit. The delivery guys had a small truck that had other customers furniture piled on top of each other. I asked why Essops can't use a bigger delivery van to avoid expensive furniture being piled up like items of no value. My console and TV stand I bought came wrapped in cling wrap and not boxed up and had scratches. I was very disappointed when they got delivered to me in that state yet I was expecting them to be boxed up and I would be returned to Essops. I received an email from Sandton manager apologising about delays caused at port and not mentioning how long I had to wait for my order. This actually showed me how poor and unprofessional Essops has become. When one gets poor service and complains one expects to get a phone call from management or to be given a complimentary voucher or something to acknowledge the mistakes made, i.e in this case very poor services. This is done to show remose or as a way to apologise to customer and to make the customer feel better. In this case I don't think I will be purchasing anything from Essops in future. The service and customer care is appalling, very poor and zero communication from management or head office. I sent an email to Essops Sandton manager and she called me and assured me that I was going to get a call from senior management. I still have not received the call. Iam putting my experience on social media to help other customers in future.