Poor service and communication

I visited Essops in Gateway on the 20th of August to purchase a dining table and chair. After identifying the one I like,I spoke with the sales person who verified that the product was in stock and I should place the order online. I did that in the evening and paid in full for the order. I didn’t hear back from Essops until I called them some time after the order,only to be told that I must wait until their 14 day lead time expires before inquiring. After the lead time period elapsed, I called again and could not receive proper information. I then received an email saying my product is only arriving next year. All the while on the website the product was marked as available,meaning they were taking customer orders. I then asked for refund and am still waiting for them. It’s the worst service I’ve experienced,and it’s not a cheap store. The expectation for me is high,and I expected better communication if there was an issue,because we all understand that snags exist. I will never buy from them again. I’m risking delaying my credit because they haven’t processed it yet and I am writing this review.