NS
Nico S

1 reviews | Active since Aug 2021

10 Aug 2021, 15:00

Poor service

Ordered couches and a wall unit. Was contacted and informed that the sales person made a mistake and that I need to return and make an additional payment of R2500.00. On the seventh day from purchasing the stuff the delivery guy told me that they only have one section of the wall unit available and that the remaining section must be ordered. Contacted Essops Montana immediately and was informed that they don't have any stock and that it must be ordered and will take four weeks to be delivered. One month come and go, the second month come and gone, the third month come and gone, stuff was eventually delivered four months after the I purchased and paid for items. I was never informed by the sales person on the day of the purchase that they don't have any stock available. They were quick to assist me in doing the payment, but poor in assisting me from then. Was also informed that they will give me something for the poor customer service, this was also not done as promised and said that I can contact HO te report the matter. Will never do business with them again and will also never recommend anybody to do business with them.

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Replies (1)
Essops Home
Essops Home's reply25 Aug 2021, 15:03
Official
Dear Nico,
We are sorry to hear about your experience at Essops and thank you for your escalation. Our customer support team would like to help you resolve this matter and we require your contact details to engage further.  Please email *** or click on the link to escalate https://essops.co.za/customer-support