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Sharon S

1 reviews | Active since Mar 2021

25 Mar 2021, 08:43

POOR QUALITY OF DINING ROOM CHAIRS

On the 02/12/2020 we purchased 6 dining room chairs and paid R9000. A week later one chair’s leg broke while my husband was sitting on it. We went back to the store and the leg was replaced. A month later another chair’s leg broke while my daughter was sitting on it. We took it back to the store and this time we have now realised that these were poor quality. We were told to contact head office on the email provided. The response is that the chairs do not have guarantee, which we were not told when we purchase the chairs. We told to fix the chairs ourselves. A follow up email was written but no response until today.

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Replies (1)
Essops Home
Essops Home's reply25 Aug 2021, 15:08
Official
Dear Sharon,

We are sorry to hear about your experience at Essops and thank you for your escalation. Our customer support team would like to help you resolve this matter and we require your contact details to engage further.  Please email *** or click on the link to escalate https://essops.co.za/customer-support