JN
Joyce N
1 reviews | Active since Dec 2021
18 Mar 2023, 15:13
Poor quality furniture and ********
I bought sofas qautro for R60 000 at essops home and they were delivered on the 10 March 2023 and on Monday the 13th March the leg of one of the sofas broke. I have been calling costumer care and I'm not getting any help. R60 000 of my hard earned money gone and I'm stuck with a broken useless sofa. Essops is a ****
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Replies (4)0
Replies (4)
Essops Home's replyOfficial
22 Mar 2023, 12:41Dear Joyce
We would like to sincerely apologise for the poor customer service experience that you received. We promise to do better next time. Our customers are the most part of our business. As a company, we take such matters very seriously and your complaint has been escalated to senior management to receive the priority it deserves.
We would like to sincerely apologise for the poor customer service experience that you received. We promise to do better next time. Our customers are the most part of our business. As a company, we take such matters very seriously and your complaint has been escalated to senior management to receive the priority it deserves.
We do apologise for the inconvenience caused and that you will consider us again in the near future. Thank you for your patience and consideration in this regard.
Kind regards,
Customer Service
Kind regards,
Customer Service
Essops Home's reply22 Mar 2023, 12:41
Official
Dear Joyce
We would like to sincerely apologise for the poor customer service experience that you received. We promise to do better next time. Our customers are the most part of our business. As a company, we take such matters very seriously and your complaint has been escalated to senior management to receive the priority it deserves.
We would like to sincerely apologise for the poor customer service experience that you received. We promise to do better next time. Our customers are the most part of our business. As a company, we take such matters very seriously and your complaint has been escalated to senior management to receive the priority it deserves.
We do apologise for the inconvenience caused and that you will consider us again in the near future. Thank you for your patience and consideration in this regard.
Kind regards,
Customer Service
Kind regards,
Customer Service
Essops Home's replyOfficial
22 Mar 2023, 12:41Dear Joyce
We would like to sincerely apologise for the poor customer service experience that you received. We promise to do better next time. Our customers are the most part of our business. As a company, we take such matters very seriously and your complaint has been escalated to senior management to receive the priority it deserves.
We would like to sincerely apologise for the poor customer service experience that you received. We promise to do better next time. Our customers are the most part of our business. As a company, we take such matters very seriously and your complaint has been escalated to senior management to receive the priority it deserves.
We do apologise for the inconvenience caused and that you will consider us again in the near future. Thank you for your patience and consideration in this regard.
Kind regards,
Customer Service
Kind regards,
Customer Service
Essops Home's reply22 Mar 2023, 12:41
Official
Dear Joyce
We would like to sincerely apologise for the poor customer service experience that you received. We promise to do better next time. Our customers are the most part of our business. As a company, we take such matters very seriously and your complaint has been escalated to senior management to receive the priority it deserves.
We would like to sincerely apologise for the poor customer service experience that you received. We promise to do better next time. Our customers are the most part of our business. As a company, we take such matters very seriously and your complaint has been escalated to senior management to receive the priority it deserves.
We do apologise for the inconvenience caused and that you will consider us again in the near future. Thank you for your patience and consideration in this regard.
Kind regards,
Customer Service
Kind regards,
Customer Service
Essops Home's replyOfficial
22 Mar 2023, 12:41Dear Joyce
We would like to sincerely apologise for the poor customer service experience that you received. We promise to do better next time. Our customers are the most part of our business. As a company, we take such matters very seriously and your complaint has been escalated to senior management to receive the priority it deserves.
We would like to sincerely apologise for the poor customer service experience that you received. We promise to do better next time. Our customers are the most part of our business. As a company, we take such matters very seriously and your complaint has been escalated to senior management to receive the priority it deserves.
We do apologise for the inconvenience caused and that you will consider us again in the near future. Thank you for your patience and consideration in this regard.
Kind regards,
Customer Service
Kind regards,
Customer Service
Essops Home's reply22 Mar 2023, 12:41
Official
Dear Joyce
We would like to sincerely apologise for the poor customer service experience that you received. We promise to do better next time. Our customers are the most part of our business. As a company, we take such matters very seriously and your complaint has been escalated to senior management to receive the priority it deserves.
We would like to sincerely apologise for the poor customer service experience that you received. We promise to do better next time. Our customers are the most part of our business. As a company, we take such matters very seriously and your complaint has been escalated to senior management to receive the priority it deserves.
We do apologise for the inconvenience caused and that you will consider us again in the near future. Thank you for your patience and consideration in this regard.
Kind regards,
Customer Service
Kind regards,
Customer Service
JN
Joyce N's updateReviewer Update
01 Apr 2023, 13:24It's been a month and I'm still stranded with broken brand new sofas and my R60 000 hard earned cash gone.Essops home keeps making false promises to come and fix but till today I can't use the sofas and my money is gone.I HAve been ****med R60 000 by essops home
JN
Joyce N's update01 Apr 2023, 13:24
Reviewer Update
It's been a month and I'm still stranded with broken brand new sofas and my R60 000 hard earned cash gone.Essops home keeps making false promises to come and fix but till today I can't use the sofas and my money is gone.I HAve been ****med R60 000 by essops home