POOR QUALITY

I would like to start with the service we received from Kim at the Boksburg branch of Essops, was exceptional from start to finish. So we bought a R 30000.00 reclining leather lounge sweet a year and three months ago, only to have it start peeling. I got hold of Essops head office and went through to customer service after back and forward emails to be told sorry there is actually no warranty on the fabric or leather. I was told after my complaint was escalated to management that the best they could do was uplift the defective seats and repair them, which I agreed to reluctantly. They have since gone back on there word saying that the repair is at our cost. In conclusion you would expect spending a substantial amount of your hard earned money it should last more than a year without hassles, so I would recommend you stay well clear of Essops if you want any sort of quality and after sales service and not waste your money.