DS
David S
1 reviews | Active since Jan 2024
09 Jan 2024, 14:45
Poor costumer service
If you don't want to be disappointed as a costumer please don't shop at essops they don't deliver as promised from the 21 December until today I'm still waiting for my dining set and they don't even have the decency to pick up the phone to let a person know for any changes
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Essops Home's replyOfficial
10 Jan 2024, 12:49Dear David
I hope this message finds you well. We writing to extend my sincerest apologies for the significant delay you have experienced in receiving your dining set from Essops. We understand the frustration and disappointment this situation has caused, and we want to assure you that we take this matter very seriously.
W understand that this situation may have eroded your trust in us, and we want to assure you that we are taking immediate corrective actions to prevent such issues from occurring in the future.
Thank you for your understanding and patience. We genuinely value your feedback, and we are committed to ensuring a positive resolution to this matter.
Best regards,
Customer Service
Essops Home's reply10 Jan 2024, 12:49
Official
Dear David
I hope this message finds you well. We writing to extend my sincerest apologies for the significant delay you have experienced in receiving your dining set from Essops. We understand the frustration and disappointment this situation has caused, and we want to assure you that we take this matter very seriously.
W understand that this situation may have eroded your trust in us, and we want to assure you that we are taking immediate corrective actions to prevent such issues from occurring in the future.
Thank you for your understanding and patience. We genuinely value your feedback, and we are committed to ensuring a positive resolution to this matter.
Best regards,
Customer Service