Poor communication and no delivery

18 February 2023 we bought furniture from Clearwater Essops, sales rep being Amos. Amos doesn't communicate, the dates we have been promised delivery keeps changing, postponed everytime I call. He shows no competency for being a sales person, everytime I call he has yo call me back as at that point he doesn't know when the delivery will be. We still haven't received our delivery until today, and no one knows when we will receive it. There is no neutral communication as the store refuses to give you details on how to escalate your complaints. This is not fair at all. I didn't donate my money to Essops I bought the stuff because I loved and needed it. But I will never buy from Essops again. Can I get communication and commitment on when the stuff will be delivered, if this is not possible can I get our refund back.