VC
Veronica C

1 reviews | Active since Jul 2018

06 Jul 2022, 11:01

Pathetic Service @ Essops Winchester - Waiting for our furniture 3 months later & no feedback

We bought a table & 8 chairs on 7th April 2022, the table was not available at the time & we were advised that it will be ordered and expected delivery date was after 4 weeks from purchase date ( i.e by 11th May 2022). No one from Essops Winchester bothered to contact us to provide updates on progress. We had to call almost every week after the 11th May. Each time we called we were told a different date with a thousand excuses and no sense of accountability at all, mind you, we paid in cash for 8 Chairs & a Table. We have no chairs and table in the house as we continue to wait. On the 15th June 2022, we called the store again and a guys called Moe Hassim answered and advised he was the store manager, he apologized and told us he had no clue that were received no feedback and and... …..he blamed everything on the sales guys who has since left the store Moe Hassim promised to update us on progress e.t.c Today is 6th July and we haven't heard anything form this Moe guy even after he took my number and said he will update me via WhatsApp......... We have no dining room table and chairs, Oh Lord how I regret buying from Essops Winchester......... I'm sure they can’t be bothered because we paid in full, they have the money we don’t have the furniture.

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Replies (1)
Essops Home
Essops Home's reply06 Jul 2022, 11:42
Official
Dear Veronica

Thank you for bringing this to our attention and would like to extend sincere apologies for the inconvenience this caused you. It is disappointing to hear about your experience at our Xavier store, at Essops we always strive to provide excellent service and ensure that our staff lives up to our customer values.

The matter will be addressed with urgency and we appreciate your feedback. 

Kind regards
Essops Customer service