Pathetic Service

<p>I purchased a bedroom suite 2014 almost 2 years ago from the Randburg store, according to the Manager Adeel, the stool was not included with the bedroom suite so i paid for it separately, he emailed me promising to deliver my stool for months after purchase... after a year during 2015 i then contacted head office spoke to Adeela & she then gave the phone to Mohammed... they both pretended to be shocked by the service i recieved, i sent them the emails from the Manager Adeel who apparently no longer works there, i asked Mohammed for my money back he said he will call me back with regards to refunding me for the stool, he got back to me saying unfortunately they can not pay me because they dont have proof of receipt even after i sent all the emails from the previous Manager Adeel with proof of the stool being paid & delivered however Mohammed promised to have the stool delivered DECEMBER 2015, i made a call again and Mohammed promised to have it delivered in JANUARY 2016, a call was made yet again by myself in APRIL 2016 & spoke to Adeela once again & she was sooo shocked that i still havent recieved my stool she took my number down promising to get back to me & once again never bothered to call me back or sort out the matter, they never call back im always the 1 making the calls so i called again LAST WEEK and shes giving me excuses she was busy with RAND EASTER SHOW, failing to acknowledge im waiting for something i paid for in 2014 she was acting sooo unprofessional laughing on the phone, she then got the new manager from Randburg to call me which is another Muhammed & he being all calm trying to sort the issue out apologised & says he will ***ist me & will sort the matter out, i tell him i dont want the stool & please pay me the additional cost for the stool he says he will find out, calls me back says i can not be paid out for the stool & promises to have it delivered on MONDAY its TUESDAY & i still haven't recieved what i paid for & ESSOPS FURNITURE refuses to pay me back my money for the stool....</p> <p>Family & Friends please reframe from purchasing at ESSOPS FURNITURE as theres much more amazing furniture stores with better service!! There management service is pathetic...</p>