Pathetic customer service via ALL channels

Item: Essops Home
Rating: 1
Author: Tashiel H

Website has incorrect information. Springfield branch staff not useful. Whatsapp sales is worse. Phone sales, call cuts after at least 10 min on hold. Why advertise when you clearly don't want to do business?

Helpful (0)

Replies (2)

Essops Home's replyOfficial

04 Dec 2023, 11:18

Dear Tashiel

Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you've experienced and appreciate your patience as we work to address these issues.
Our customer service will contact you to discuss this matter.

Kind regards
Customer service

Essops Home's reply04 Dec 2023, 11:18

Official

Essops Home's replyOfficial

13 Dec 2023, 14:51

Dear Lebo

Please note that an email will be sent to you regarding this matter.

Kind regards,
Customer Service

Essops Home's reply13 Dec 2023, 14:51

Official

Dear Lebo

Please note that an email will be sent to you regarding this matter.

Kind regards,
Customer Service