KK
Kagiso K
1 reviews | Active since May 2025
20 Dec 2025, 12:18
Most garbage service by Essops
The level of ignorance from our sales person at Montana branch (DIRUSHKA). We bought couches and paid for delivery and assembly . The day of delivery they tell you to be home the entire day because they not sure what time they will deliver . Cancel on the last hour in the evening . You keep calling they keep ignoring your calls . Head office doesn’t answer calls so we can lodge complains . Day of delivery some part is broken , promise is made to return with the part within 5 days it’s been over 8 days with no communication and constant ignorance of our calls . Useless service . Shop somewhere else if you gonna need to be treated with dignity
Helpful (0)
Replies (2)0
Replies (2)Essops Home's replyOfficial
20 Dec 2025, 12:34Dear Kagiso
We sincerely apologize for the experience you’ve described. This is not the level of service we aim to provide our customers. We take this feedback seriously and would like the opportunity to resolve the matter properly. Our team will be coming through on Monday, 22 December to resolve your query. We sincerely apologize for any inconvenience caused and appreciate your patience.
Kind regards
Customer service
We sincerely apologize for the experience you’ve described. This is not the level of service we aim to provide our customers. We take this feedback seriously and would like the opportunity to resolve the matter properly. Our team will be coming through on Monday, 22 December to resolve your query. We sincerely apologize for any inconvenience caused and appreciate your patience.
Kind regards
Customer service
Essops Home's reply20 Dec 2025, 12:34
Official
Dear Kagiso
We sincerely apologize for the experience you’ve described. This is not the level of service we aim to provide our customers. We take this feedback seriously and would like the opportunity to resolve the matter properly. Our team will be coming through on Monday, 22 December to resolve your query. We sincerely apologize for any inconvenience caused and appreciate your patience.
Kind regards
Customer service
We sincerely apologize for the experience you’ve described. This is not the level of service we aim to provide our customers. We take this feedback seriously and would like the opportunity to resolve the matter properly. Our team will be coming through on Monday, 22 December to resolve your query. We sincerely apologize for any inconvenience caused and appreciate your patience.
Kind regards
Customer service
KK
Kagiso K's updateReviewer Update
20 Dec 2025, 13:15We shall see
KK
Kagiso K's update20 Dec 2025, 13:15
Reviewer Update
We shall see
