Mistreated Client

Hello ,I'm here with a sad hurt due to the terrible experience l have been receiving the whole year from Essops boksburg Johannesburg, from KIM, first l ordered a urn online to and requested to collect instore,my urn come she was supposed to call me when it arrived but she was giving me poor treatment saying l shouldn't have ordered online why did you buy online,l listened to her instructions again online purchase and bought a coffee table instore, and she gave me a second hand table with scratches and chip everywhere with rust ,l could see that the product was taken from the floor for display and given to me ,l tried to tell her but she told me Noone will help me,I couldn't use the product l paid R10 000 ,as if it's not enough for one person, l purchased a dinning table l was expecting it October 2025,Kim after l decided to call her again ,12 December she dismissed my call and later told me that l won't get the table, l feel it's a lot for one person terrible experience from one person, please help me.