RR
Roy R
1 reviews | Active since May 2022
21 Jul 2022, 09:05
Mediocre service from Essops Clearwater and providing false Masterguard Certificate
Essops Clearwater has the worst service. They delivered the wrong lounge set as it was not the same as per the agreed sample and we was left without a lounge set for 5 weeks on end. I regret spending R35K and had to the store personally over 5 times to micro manage their staff. The lounge set was delivered without being Masterguard which I paid R1500.00 for. Between their suppliers and Essops, they are the biggest disappointment ever with no reward to the customer for all the inconvenience. if you do not want inconvenience, disappointment and deficient service...shop and a more reputable store.
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Replies (1)Essops Home's replyOfficial
21 Jul 2022, 12:24Dear Roy Ramkarran
We are very sorry to hear about your unfortunate experience, that was truly not our attention. We appreciate your feedback and hope you give us a chance to make it right. As per email sent to you 20/07/2022 your matter will be resolved.
Kind regards
Customer service team
We are very sorry to hear about your unfortunate experience, that was truly not our attention. We appreciate your feedback and hope you give us a chance to make it right. As per email sent to you 20/07/2022 your matter will be resolved.
Kind regards
Customer service team
Essops Home's reply21 Jul 2022, 12:24
Official
Dear Roy Ramkarran
We are very sorry to hear about your unfortunate experience, that was truly not our attention. We appreciate your feedback and hope you give us a chance to make it right. As per email sent to you 20/07/2022 your matter will be resolved.
Kind regards
Customer service team
We are very sorry to hear about your unfortunate experience, that was truly not our attention. We appreciate your feedback and hope you give us a chance to make it right. As per email sent to you 20/07/2022 your matter will be resolved.
Kind regards
Customer service team
