LM
Leroy M
1 reviews | Active since Jul 2024
10 Jul 2024, 20:21
Leather couches and arms chairs (cheap materials)
Good day
Hope this email finds you well
I purchased leather couches and 2 arm chairs cash a less than a year ago within less than a month from receiving this leather couches I reported the headrest broke and needed repairs which was fixed you sent out your repairs guys to fix it sadly the headrest are still faulty and am now really disappointed and frustrated with this couches I spend so much money on and it's now tearing .Am really not happy .
The 2 arm chairs I spend 2500 each and the *****s are coming loose I have to ***** it back every now and than...
I spend more time fixing than enjoying this chairs
Am really disappointed in the quality of this products.
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Replies (1)0
Replies (1)Essops Home's replyOfficial
19 Jul 2024, 11:11Dear Leroy
Thank you for bringing this matter to our attention and expressing your concerns. To address these issues promptly and as per our recent phone conversation, could you please provide us with pictures and videos related to your concerns? This will greatly assist us in addressing your query.
Kind regards
Customer Service
Thank you for bringing this matter to our attention and expressing your concerns. To address these issues promptly and as per our recent phone conversation, could you please provide us with pictures and videos related to your concerns? This will greatly assist us in addressing your query.
Kind regards
Customer Service
Essops Home's reply19 Jul 2024, 11:11
Official
Dear Leroy
Thank you for bringing this matter to our attention and expressing your concerns. To address these issues promptly and as per our recent phone conversation, could you please provide us with pictures and videos related to your concerns? This will greatly assist us in addressing your query.
Kind regards
Customer Service
Thank you for bringing this matter to our attention and expressing your concerns. To address these issues promptly and as per our recent phone conversation, could you please provide us with pictures and videos related to your concerns? This will greatly assist us in addressing your query.
Kind regards
Customer Service
