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Nosizwe M

1 reviews | Active since Aug 2015

04 Aug 2022, 09:59

Lay bye - Terrible customer service.

I did a lay-bye online. In the 3rd month, I decided to settle the account. I went to the store in Stoneridge and they called the head office to process the settlement on the 9th of July. I spoke to the lady from head office who promised to cancel the stop order and facilitate the delivery process. I was surprised on the 23rd of July when Essops deducted money from my account again. I went to the store in Stoneridge again on the 1st of August and spoke to the same lady from head office, who promised to call me and give an update about delivery. Today is the 4th of August I have not heard from them.

Prior to this, I logged a call online and no one responded. The phone number provided on their website is not working.

I want a refund for the instalment that was deducted from my account as well as the product I paid for.

0
Replies (7)
Essops Home
Essops Home's reply04 Aug 2022, 10:24
Official
Good day Nosizwe

We apologize for the experience that you have  received from our team and we ensure you that we are working on your complaint and we will ensure we assist accordingly.

Kindly check your emails for further communication.

Kind Regards
Essops Team
Essops Home
Essops Home's reply04 Aug 2022, 15:35
Official
 
Good day Nosizwe,
 
Thank you for taking the time to contact Essops Home and notifying us of your complaint. 
 
Thank you for taking our call this morning.

Please be assured that we are working on your review and a consultant will be in touch with you.
 
Thank you.
 
Kind Regards,
Essops Home Team 
NM
Nosizwe M's update08 Aug 2022, 11:06
Reviewer Update
It's been days since I lodged this complaint and I have not received the call regarding delivery as promised by one of the agents. I f I don't gen an update tp COB today I will cancel this order.
Essops Home
Essops Home's reply08 Aug 2022, 13:33
Official
Dear Nosizwe

Thank you for bringing this to our attention please note that your matter is been attended to, and will be resolved.

Thank you.

Kind regards
Customer service team
NM
Nosizwe M's update22 Aug 2022, 14:37
Reviewer Update
I have not received refund as promised 2 weeks ago.
NM
Nosizwe M's update22 Aug 2022, 14:57
Reviewer Update
Yhoo you are so incomptent. I sent banking details on the 4th of August after waiting for weeks for this company to process my refund.

Now you have the audacity to ask me to send my banking details again and wait another week to process the payment. I have never experienced this kind of service. It's terrible and pathetic.
Essops Home
Essops Home's reply22 Aug 2022, 16:17
Official
Dear Nosizwe

Thank you for bringing this to our attention and would like to extend sincere apologies for the inconvenience this caused you. At Essops we always strive to provide excellent service and ensure that our staff lives up to our customer values. Please note that your refund will  processed in this week.

Kind regards,
Customer Service