KM
Kwena M

1 reviews | Active since May 2021

25 Aug 2023, 12:33

I bought a TV stand last week Saturday and I was told the stand will be delivered within 3-5 days and up to now the stand is not delivered, I was ordered to pay R350, 00 for the stand to be collected from their warehouse in krugersdorp

I bought a TV stand last week Saturday and I was told the stand will be delivered within 3-5 days and up to now the stand is not delivered, I was ordered to pay R350, 00 for the stand to be collected from their warehouse in krugersdorp. Now I am told that the shop needs to get more orders so that the delivery truck can make one load, as a paying customer I don't get it why do they want to make it my problem that they don't have enough orders, I fail to understand as I paid R350 already for the stand to be collected from warehouse why do I have to wait for the shop to get more orders this is so unfair really, can I get my refund so that I can buy where my stand will be delivered soon as my TV is at the moment on the floor whereas I paid the amount in full plus delivery

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Replies (1)
Essops Home
Essops Home's reply30 Aug 2023, 14:25
Official
Dear Kwena
Thank you for bringing this to our attention. Our Customer Care representative will be in touch with you shortly to discuss your matter further. Our sincerest apologies for any inconvenience caused.

Kind regards
Customer Service