Humiliated

So ,I'm writing here with so much disappointment and so much disgust ,how I was taken for a ride by ESSOPS HOME Arbour Crossings Amanzimtoti. We purchased a set of full leather couches and paid off , the full amount on the 27/12/24 on agreement that delivery will be in 2 weeks , we started following up around 6th of January 2025 and were informed that they just reopened from holidays and we could expect delivery in a weeks time. On the 13th we called again to follow up and they had promised to deliver on that same week. On the 18th, when we called, the call was not answered. On the 20th we called only to be told that the manager was absent and would return back to work the following day. On the 21st, the store manager called us to say that the couches would be delivered within the week but then a few hours later, a lady from the warehouse called to say that they will deliver on the following day which was 2 days ago, turned out they delivered demo couches. The legs were steel, they had scratches and some rust . We went to the shop first thing the next morning .Guess what? The Manager himself admitted to have given us demo couches! He offered for us to keep the couches for a week until delivery of new couches. About an hour later he calls my husband to say he is sorry they have discontinued that product. When we went back to the store for a refund we were told at that exact point that we needed to have brought a bank confirmation letter and ID copy .Now we have to go back to the shop for a refund which will take about 7 to 10 working days. We feel exploited, disrespected, ****med and deceived. As I am writing this review, we have no couches in our living room and no money .Such unprofessionalism has no place in any business and it has caused us so much pain and inconvenience. I am absolutely disgusted!