Horrible Service received. No transparency or communication

What a ********** service we received from Essops home. We settled our Lay-bye for a dining table on the 17th of October, to date we haven't received our product. Firstly the sales person was not being transparent regarding the shipping delays and when we phoned the head office they gave us a whole new ETA which we were told would be 2 weeks....we are still Waiting! Beyond frustrated and at this point I am looking for a refund if I dont receive the product on Monday!!!