GG
Gomolemokgosieng Gomo.k
1 reviews | Active since Aug 2022
31 Aug 2022, 23:33
For the first time in my entire life I have the worst experience ever. I bought Recliner sofa at ESSOPS HOME RANDBURG last year 10 August 2021 Cash. 2022-19- August I went to the shop to tell that their sofa is broken and the other 4 sofas are also loose
For the first time in my entire life I have the worst experience ever. I bought Recliner sofa at ESSOPS HOME RANDBURG last year 10 August 2021 Cash. 2022-19- August I went to the shop to tell that their sofa is broken and the other 4 sofas are also loose meaning I'm afraid to sit on them coz they might also break and it is for the second time I complain about sofa's within less than 5 Months it also broken on its wrist. The respond that I got from them was said I came late the warranty is finished and also gave the number of someone whom I should call to come and fix the Sofa and pay him from my own pocket. They did not even care about the other four (4) that I was complaining about.
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Replies (3)
Essops Home's replyOfficial
01 Sept 2022, 14:28Dear Gomolemo
Thank you for contacting us about the issue experienced with our Product.
Our customer service team will contact you within 24hrs.
Kind regards
Customer service team
Thank you for contacting us about the issue experienced with our Product.
Our customer service team will contact you within 24hrs.
Kind regards
Customer service team
Essops Home's reply01 Sept 2022, 14:28
Official
Dear Gomolemo
Thank you for contacting us about the issue experienced with our Product.
Our customer service team will contact you within 24hrs.
Kind regards
Customer service team
Thank you for contacting us about the issue experienced with our Product.
Our customer service team will contact you within 24hrs.
Kind regards
Customer service team
GG
Gomolemokgosieng Gomo.k's updateReviewer Update
01 Sept 2022, 16:07Your call was not fruitful, actually you did not solve the problem coz you're saying I must pay the person R1 800 to fix your own problem of the Sofa. What about the four(4) that is loose?
GG
Gomolemokgosieng Gomo.k's update01 Sept 2022, 16:07
Reviewer Update
Your call was not fruitful, actually you did not solve the problem coz you're saying I must pay the person R1 800 to fix your own problem of the Sofa. What about the four(4) that is loose?
Essops Home's replyOfficial
01 Sept 2022, 16:42Dear Gomolemo
As per our telephone conversation, this matter you reported a year later which is out of Warranty/Guarantee.
As per Essops terms and conditions : All our Lounge suites come with a 1 year comprehensive Warranty on workmanship (Including Mechanism where applicable) and 1 years on the frame , which we explained to you and the out come was to get your lounge suite to be repaired but at your own costs and quote price was given to you.
Kind regards,
Customer Service team
As per our telephone conversation, this matter you reported a year later which is out of Warranty/Guarantee.
As per Essops terms and conditions : All our Lounge suites come with a 1 year comprehensive Warranty on workmanship (Including Mechanism where applicable) and 1 years on the frame , which we explained to you and the out come was to get your lounge suite to be repaired but at your own costs and quote price was given to you.
Kind regards,
Customer Service team
Essops Home's reply01 Sept 2022, 16:42
Official
Dear Gomolemo
As per our telephone conversation, this matter you reported a year later which is out of Warranty/Guarantee.
As per Essops terms and conditions : All our Lounge suites come with a 1 year comprehensive Warranty on workmanship (Including Mechanism where applicable) and 1 years on the frame , which we explained to you and the out come was to get your lounge suite to be repaired but at your own costs and quote price was given to you.
Kind regards,
Customer Service team
As per our telephone conversation, this matter you reported a year later which is out of Warranty/Guarantee.
As per Essops terms and conditions : All our Lounge suites come with a 1 year comprehensive Warranty on workmanship (Including Mechanism where applicable) and 1 years on the frame , which we explained to you and the out come was to get your lounge suite to be repaired but at your own costs and quote price was given to you.
Kind regards,
Customer Service team