Fiesta Corner Lounge Suit

My husband and I moved to Greenstone 2013 and purchased a lounge suit fromEssops which was delivered on 11 November 2013. By 14 August 2014 we needed to return a few cushions as they were sagging and were uncomfortable to sit on. They were returned to us only on 2 September 2014.. On 9 January 2015 we returned a cushion again for recovering as it was tearing. On 20 April we went back to the store as the cushion was peeling and 2 other cushions were sagging again (the same ones who were returned to them last year). We spoke to Gerard who is the manager (he is actually quite rude because last year he picked up a phone call whilst we were explaining our problem - I did tell him that I think he is rude) Today 21 April 2015 the lounge suit was picked up by their delivery service and when I phoned Gerard as asked him what is happening and are they giving me a full refund, he told me that it is going back to their Head Office. We now do not have a lounge suit to sit on and we cannot afford to buy something else unless they refund the R6000-00. (They should actually pay more for all the inconveniences we have had to endure.) The lounge suit is not quite 18 months old.