EXTREMELY POOR CUSTOMER SERVICE

We bought a dining room suit on the 6th of August 2020 at Essops Stoneridge Mall, Edenvale. They delivered on the 8th of August and one chair was a wrong color, and it was returned back with the truck to be exchanged. On the 10th of August customer service did called us and we told them one chair was returned back because of the color and they promised to exchange it for us but since that day no one called us or give us any feedback except Sales Consultant who we also told him about the chair which was returned and also second chair which has a cut.

We did sent pictures to Marvin Khumalo and he told us that he will send those pictures to Eisha who is handling our case. We tried several times to get an answer on when they will deliver but no response from them and even the email we sent on the 29 of August. We were told by Marvin Khumalo that our case is handle by Brenda of which she never bother to call us and update. We are now approaching a second month since we bought our goods.

We found this very frustrating since we bought the goods cash and we don't owe the shop. Please help us to get this resolved.

From: DISSATISFIED CUSTOMER