Essops- terrible terrible quality and service - don’t spend your money there.

Terrible terrible terrible service. We bought an oversized couch in Feb 2017, we spent R13k lasted 11months, material started fraying, went back to exchange for a new couch in mid Jan 2019,we dealt with Rease, they gave us the same brand couch but replaced it with a new couch ( them knowing that the same thing was going to happen with this couch, however told us not to worry that the new one won’t fray) however the new couch literally lasted lasted 6 months. We then went back to the branch and asked for our money back and it was denied they said they don’t do refunds but offered us a credit note. It’s now June 2020 , we haven’t been able to find a new couch because they haven’t gotten any new stock in the last 3 years, the set that we did like was way over our budget and I refused to give them more of my hard earned money, we have been to all their branches in JHB and have nothing to offer us. We were dealing with a guy at that time called Raees, he gave me his personal cell number to message him about the couch and to let me know if he had any new stock coming in, I messaged him in nov 19 and he was so rude, it was actually disgusting, I then asked them if we could get our current couch re-upholstered, they said yes but expected us to pay for it, however they then said they would only re-upholster the cushions which we then agreed to do so, their rep was supposed to come show me material on Tuesday 9th June 20 , he came but forgot his material samples but told me his taking our couch so they can start taking off material etc, he then said to me he will come the following day to show me material, I waited the entire day, contacted Essops, contacted the rep, told me he would be at my place , I’m still waiting. I contacted the rep this morning, told me he would come through at 12, it’s now 3pm. I contacted Essops at 12 then again at 2pm they told me his on the way , I am still waiting. The disregard and I don’t give a F&$k attitude is quite disturbing and I wish I hadn’t wasted my time and money at Essops. They have half my couch, the rep no longer answers my calls , Essops still giving me excuses and lies and we basically sitting on the floor. I just want my money back and I want to move in from this Sh&t show. Please do yourselves a favor read reviews before purchasing furniture at Essops, actually at any funiture place. I feel like I have no rights as a consumer and their customer service is up to Sh&t . I now don’t know what to do.