Essops Springfield - BAD TREATMENT AS A CUSTOMER

Essops Springfield

After many years of supporting Essops country wide , WORST EXDPERIENCE EVER , Springfield branch

Early January , purchases goods which include a coffee table and two side tables. Paid for the goods excluding the one table not in stock . I was told they would order one it would be next week.

After being back to the elderly sales man various times in the past month, it occurs to me that the table was only ordered last week. on addressing this being attacked by the manager , very rude lady , does not give you time to speak , she was never at the shop on all occasions Kyle came to collect .

This lady takes me on does not listen screams and yet she knows nothing of the course of events. Speaking to sales man , he made aware , that he failed to tell this manager ,of all the times we came to the shop.

She then blames it on we did not pay so they did not order ? This is crazy as we were told to pay when it arrives ? why on earth would i follow up on something that was not ordered.

Under no circumstance did she show and attempt to rectify the situation

I really think Essops should train manager on people skills as SHE IS RUDE ARROGANT AND GOOD TO LOSE BUSSINES.

telling me well it is here, come pay and collect. I told this woman and the sales man after being there several , i would expect it to be delivered .

they were not concerned to listen or satisfy me as a customer , after giving this branch many sales in the past worth hundreds of thousands rand.

Under no circumstances will i recommend Essops Spring field to any of my designer friends .

Kind Regards

It always takes one or two people , to destroy a healthy business experiences .

I did advice the elderly salesman i expect an apology.

This has not happened and therefore i write my story to make sure any other individual wanting to spend money at this branch , is aware of the challenges, pertaining to customer service.

Thanks Regards