Essops Sandton doesn't help and they are dishonest

I am writing to lodge a formal complaint regarding the handling of my refund request.

On 10 March 2026, I paid for furniture and sent proof of payment in good faith, assisted by Theresa at the Sandton Essops. I received a quotation which included the items and one delivery charge, which I duly paid. The following day, Theresa informed me that an additional R550 transport fee would be required for delivery in respect of another headboard. This was unreasonable, as my quotation clearly reflected one delivery fee and I had already paid for all items.

I then requested a refund and, on 14 March 2026, sent through my proof of banking details. Theresa’s manager also called me to discuss the situation, which I explained. They requested a copy of my ID, which I provided. However, to date, 18 March 2026, payment has not been made.

This delay is mala fide and in contravention of the Consumer Protection Act