Essops horrible service

The worst service. We bought a dining room suite in January and two of the chairs were damaged therefore they needed to be exchanged. We constantly had to follow up after them and two months later the chairs the chairs were exchanged but the ones which were brought were also damaged so we sent them back. We then still had to follow up with them several times and they brought chairs again for the second time which were also damaged. After this my husband and I requested a refund and were told we cannot get a refund on the whole dining room suite as it was over 3 months (of which this delay was caused by them). They told us they would only refund the two chairs of which is not fair because they were not purchased in isolation. We were then told they would exchange the damaged chairs and in addition a rug would be provided to us a gift to go with the dining room suite. The chairs were delivered but no gift. Asked about the gift and was told it was a runner and the drivers forgot to load it. Told them we not going to use a runner because our house doesn't have passages and was told we cannot choose what gift we want they decide that moment we were told it would be a rug. We will never purchase from this shop again. Horrible service!!