IT
Irma T
1 reviews | Active since Sept 2024
24 Sept 2024, 22:22
ESSOPS HOME WOOD FURNITURE CRACKS
Essops' failure to address the defects in my dining room chairs is unacceptable. Cracked legs and hairline cracks in the wood warrant immediate replacement. I expect prompt resolution and a higher standard of quality and customer care. I have been querying with them for months and they promised that the purchase is real quality wood and that means it cannot crumbled in less than a six months or a year from purchase.
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Replies (3)0
Replies (3)
Essops Home's replyOfficial
25 Sept 2024, 15:17Dear Irma
Thank you for reaching out and sharing your concerns about the dining room chairs. Our customer service team will be in touch with you within 24 hours to assist you further.
Thank you for reaching out and sharing your concerns about the dining room chairs. Our customer service team will be in touch with you within 24 hours to assist you further.
We appreciate your patience and look forward to resolving this matter.
Kind regards
Customer Service
Kind regards
Customer Service
Essops Home's reply25 Sept 2024, 15:17
Official
Dear Irma
Thank you for reaching out and sharing your concerns about the dining room chairs. Our customer service team will be in touch with you within 24 hours to assist you further.
Thank you for reaching out and sharing your concerns about the dining room chairs. Our customer service team will be in touch with you within 24 hours to assist you further.
We appreciate your patience and look forward to resolving this matter.
Kind regards
Customer Service
Kind regards
Customer Service
IT
Irma T's updateReviewer Update
28 Oct 2024, 10:19Essops Home : Buy at your own risk store
I am still awaiting the Essops Home inspector to date. No call nor communication since the store received previous communique on 24 September 2024.
I am now writing to demand a full refund and request immediate pickup of the defective chair purchased from store in 24 hours.
Despite my initial satisfaction with the purchase, the product's poor quality has rendered it unusable.
I expect a full refund of within 24 hours. Additionally, I request that Essops Home arrange for the prompt collection of the defective chair from my residence.
If I do not receive a replacement chair or a refund within 24 hours, I will escalate this matter for a legal resolution . I have documented all interactions and will provide evidence to support my claim.
I am still awaiting the Essops Home inspector to date. No call nor communication since the store received previous communique on 24 September 2024.
I am now writing to demand a full refund and request immediate pickup of the defective chair purchased from store in 24 hours.
Despite my initial satisfaction with the purchase, the product's poor quality has rendered it unusable.
I expect a full refund of within 24 hours. Additionally, I request that Essops Home arrange for the prompt collection of the defective chair from my residence.
If I do not receive a replacement chair or a refund within 24 hours, I will escalate this matter for a legal resolution . I have documented all interactions and will provide evidence to support my claim.
IT
Irma T's update28 Oct 2024, 10:19
Reviewer Update
Essops Home : Buy at your own risk store
I am still awaiting the Essops Home inspector to date. No call nor communication since the store received previous communique on 24 September 2024.
I am now writing to demand a full refund and request immediate pickup of the defective chair purchased from store in 24 hours.
Despite my initial satisfaction with the purchase, the product's poor quality has rendered it unusable.
I expect a full refund of within 24 hours. Additionally, I request that Essops Home arrange for the prompt collection of the defective chair from my residence.
If I do not receive a replacement chair or a refund within 24 hours, I will escalate this matter for a legal resolution . I have documented all interactions and will provide evidence to support my claim.
I am still awaiting the Essops Home inspector to date. No call nor communication since the store received previous communique on 24 September 2024.
I am now writing to demand a full refund and request immediate pickup of the defective chair purchased from store in 24 hours.
Despite my initial satisfaction with the purchase, the product's poor quality has rendered it unusable.
I expect a full refund of within 24 hours. Additionally, I request that Essops Home arrange for the prompt collection of the defective chair from my residence.
If I do not receive a replacement chair or a refund within 24 hours, I will escalate this matter for a legal resolution . I have documented all interactions and will provide evidence to support my claim.
IT
Irma T's updateReviewer Update
11 Nov 2024, 15:46Essops Home charging customers for quality control inspection on their defective furniture.Not fair!!!
Essops Home want to charge me for quality control checks on their faulty furniture, which I have raised as concern as dissatisfied customers.
I want my total refund within 24 hours and they must come collect their chairs as well.
Frustrated customer
Essops Home want to charge me for quality control checks on their faulty furniture, which I have raised as concern as dissatisfied customers.
I want my total refund within 24 hours and they must come collect their chairs as well.
Frustrated customer
IT
Irma T's update11 Nov 2024, 15:46
Reviewer Update
Essops Home charging customers for quality control inspection on their defective furniture.Not fair!!!
Essops Home want to charge me for quality control checks on their faulty furniture, which I have raised as concern as dissatisfied customers.
I want my total refund within 24 hours and they must come collect their chairs as well.
Frustrated customer
Essops Home want to charge me for quality control checks on their faulty furniture, which I have raised as concern as dissatisfied customers.
I want my total refund within 24 hours and they must come collect their chairs as well.
Frustrated customer