ESSOPS FURNITURE- PATHETIC SERVICE AND POOR QUALITY

I recently purchased a corner couch from Essops Stoneridge branch. This had been paid in full of the day of purchase. I took delivery of this couch over a month ago. Upon delivery, the couch which was brought to me was the wrong facing (of which I had initially specified), furthermore, it was damaged in 4 different areas. I requested that this be taken back and that the store deliver another couch in immaculate condition. Over ONE month has passed, and I continue to have issues with this.

I took delivery of the second couch a week ago, which was AGAIN, DAMAGED!!! The employees administering this delivery were extremely rude. Subsequently, I called the store to speak to the manager, Raees- who then asked to refer me to the sales consultant. Raees, as the manager, was not able to resolve this issue! I was told that they would send someone to sort out the couch this past weekend, and to date have not received any communication on any resolution. The items of furniture which have been approved for delivery, clearly HAVE NOT been through quality control (but are marked as approved, which is false communication to the customer), otherwise issues such as these would have been detected.

Essops ‘’claims’’ that they deliver quality and excellent service, when in fact their service is PATHETIC. The staff are thoroughly rude and unhelpful.