Essops Furniture Home's furniture is poor quality and they don't do refunds upon breaking

In September 2020, my husband and I went to Essops, City View Durban to purchase a sleigh bed set with side tables, which was about R12 000, we paid cash for it. In October 2020, the bed collapsed, I am 60kg and my husband is 85 kg. When the bed collapsed, we assumed it was the new mattress we had just purchased from dial a bed, and we called Dial a Bed, and they exchanged the mattress instantly. February 2021, the bed collapsed again in the middle, when we lifted the mattress we realised that, Essops sleigh bed is supported by very thin wooden legs and they were bent and the one small leg in the middle supporting most of the weight had broken in the joint. My husband went to Essops game city with the broken bed leg, and they said they fixed it, he put it back and the bed collapsed the same night. On the 12th of March 2021 I went to Essops with my husband asking if they can exchange the sleigh bed with a base and side table and headboard, which was going to cost extra than the original price. We met a guy who said he was the manager Yunus and another guy Mohamed and refused for us to return the sleigh bed saying that we have slept on it. Where is the right of consumers with Essops?, as their bed is broken and I don't want their sleigh bed anymore as its poor workmanship, I just need a traditional base. I did not even want cash back, I just wanted exchange and was even prepared to pay extra. I am surprised as most service providers come with warranties and yet Essops does not have. At the way they treated us, I want a refund and they can come get their bed. Currently we had to put a stack of rubber tiles to support the bed