Essops Furniture Home - Poor Quality, Bad Service & Reluctance to Refund

When I told the Manager at the City View store that I would be reporting them to Hello Peter, his response was "Go right ahead, we could do with the advertising". Little did I know that they were already famous on Hello Peter for poor quality and bad service.

In July this year, we bought 6 dining chairs from Essop's at City View in Durban, at a total cost of R10,800. On delivery, we found that 2 of the chair legs were cracked and we returned the chairs the next day. Within the week, the legs fell off the 3rd chair.

We went back to the store and spoke to Yunus, the salesman and we agreed to wait until new stock arrived, should we find a replacement. We also waited for them to open their Gateway store and visited the store to see if there was something suitable at that branch, with no luck.

We told Yunus that we would like a refund, which he agreed to. A week later, we were told that they needed a copy of my ID to process the refund. Two weeks on, still no refund. On Sunday, we visited the store and were told that the refund would be processed in this week. We are still waiting. While they are quiet happy to take payment of a credit card, it is not their policy to refund your credit card in the store, so says Assim, the Manager. Surely this goes against the Credit Act?

Not only is their quality poor and service atrocious, the Manger is arrogant and rude. I would never recommend them to anyone!