Essops Furniture Disappoints me after 20 years of loyalty

I bought demo couches last year. The sales person Bheki/Mershack promised to have them resprayed for me. The couches were kept with them for almost 4 months while they were trying to have them resprayed. It's almost a year later with these couches and certain parts are sprayed and certain part are not. The couches were collected with a missing pillow which was later made for me in a different cream colour and the couches are white. The guys doing the spraying would come 1 week to spray 1 couch, then their machine would break, or it would be their fast, Diwali, car broke down, loadshedding, or it's the rain. It's just been excuses after excuses. In April I requested for management details and was told he can't provide me with those details. I'm now in talks with Shamina who's referred their matter to customer service and to date have not called me. I called the customer service yesterday but could not be assisted yesterday as I didn't know the name of the couches I had complained about and I went back to Shamina to inform her that customer service could not assist without the name of the couches. Shamina contacted their customer service and I then received a call from a guy asking to come and respray the couches. I had informed Shamima and Bheki to collect these couches and I was not enjoying them due to bad service I received. It's embarrassing to have these couches in my house and claim they are new when they are 2 colours. I was Previously patient as I loved the couches and trusted that they would sort the colour out. My patience with The company has ran out and my love for the couches has died. I've been buying furniture from them in the last 20 years and I'm disappointed by the service and will never purchase from them ever again. Since last month I have been requesting a refund or new couches and have also requested CEO's details in order to take it up further as everyone seems to be failing in order to resolve these.