Essops Bruma ****mers

My mum who is a pensioner bought bedroom suite on the 5th of July 2024, cash for an of R15 000 from Essops Bruma branch till today she has not received her goods. She 1st complaint they did nothing to assist her and again she went back to the branch and nothing has been done. She asked for her money back and only then they told her that her bedroom suite will be delivered at the branch on Tuesday. What type of company is this and what kind of service is this. I would even understand if they said to her there is no stock noone is communicating with her from the store they are just keeping quiet, they took her money and that's all they care about. South Africa what has happened to customer care, respecting of adults. For such a huge company to give this pathetic service, I am really angry at what they are doing to my mum, week after week she has been going back and forth following up and they don't care. They have her R15000 which they refuse to refund her so that she can buy at UFO where she will receive quality service, and she does not have her bedroom suite. Sies you guys are ****mers, your are busy ****ming pensioners and think that you will not be exposed. I am really give my mum her money back. This is really sicking what this company is doing. Companies are closing down because they don't care about customers and this is one company that will also loose costumers and people will be retrenched only then will they realize how important it is to give service. We are not asking for favours she paid for the bedroom and now that it's nearly going to be over 2 month give my mother her money back. I really hope that your store looses customers and you have to close down. You are taking advantage of old people. You guys are pathetic and when they advertise they promise to deliver within 72 hours, how many 72 hours have passed and my mum is still waiting