Essops bad service

I purchased a venice motion leather couch with them last year August, December the wireless charge stopped working and January I called them and they sent an technician to diagnose the issues and the cause and he promised to fix it, I have been waiting since that time and he kept on saying he is waiting for the supplier. Now when I follow up they tell me they don’t fix electrical component this is 7 months since I have been waiting, after the technicians agreed to fix, what kind of a product stops working within 4 months of purchase?

I even have conversation where the technician was promising to come sort it out

I bought most of my furniture with you and referred lots of people to you, now this is the kind of treatment I get 😡

I’m done doing business with you and I wish people can learn bad you guys are.