Essops *********

I'm flabbergasted at what Essops did to my wife. My wife wanted a corner unit really bad, and we went to Essops to see what they might have. She was interested in the beige Brussels corner unit, and we were informed that they only have the one on the floor and a call was made to head office to inquire as to whether we could layby that specific unit. The response was that we could put it on layby for 6 months. The six months have passed, and we went to Essops and made the final payment, but we were informed that the unit was moved to Krugersdorp, and they will have to call to have them deliver the unit. We never received a call, so my wife called, and she was informed that the unit has been sold. Now we're told that there is another unit for R10 000 more than the one we paid for, but we don't have an additional R10 000 just waiting around and we haven't budgeted for that amount. I made a call to head office, and the lady promised to call me back within 10 minutes but an hour later, she still hasn't called. I think everyone should be aware of the consumer protection act; hence I've copied an extract from the act.

Below extract from the act:

Right to Accountability from Suppliers • Right to protection when entering lay-by agreements 1. Consumers are entitled to purchase goods and services via layby agreements. In cases where the supplier fails to deliver any goods, these suppliers must, at the discretion of the consumers, either: • supply equivalent or superior products; or • give the consumer a full refund of money paid, plus interest; and • suppliers must keep the consumers’ deposits in interestbearing accounts