Essopps Boksburg left a sour taste in my mouth.

Hi my name is Simpson Seloane and I am a very dissatisfied customer left with a sour taste in my mouth after an appalling experience at your Boksburg branch. Long story short, on Monday I paid the last installment of my laybye purchase for a Falco Lounge suite and thereafter I sent through an email followed by call. I was assured by one lady that my order has been shipped in and will be delivered within the next 3 days after the payment reflects, cool. On Tuesday I made another follow up call and the lady reassured me that they have stock and my lounge suite will definitely be delivered by Friday the latest, I further more explained to the lady that I need to be notified beforehand so that I can make arrangements to take delivery as I work 7days a week and I have to take time off from work.

Out of frustration from lack of communication from your side I decided to send my dad, as I work and live in Witbank,to confirm delivery only to be told that the lounge suite has not yet arrived and I have to wait a further 2 weeks for delivery.

Now what really makes me livid is : 1. If I didn’t make initiative to contact you when was I going to be notified of the new developments? 2.I have already made plans to be elsewhere in 2 weeks time and do you even care about that? 3.What guarantee is there that the lounge suite will be be delivered in the said 2 weeks time? 4.Do you really take your business serious let alone your customers?

I really hope to hear from you sooner than later because even the phone numbers ***) to your head office are not going through. I must say I am very disappointed at your pathetic service.