ESSOP FURNITURE HOME - BUY AT YOUR OWN RISK!!!

I am highly disappointed at the conduct of this shopped their personnel. One would swear they are operating a ****a shop with absolutely no customer service and courtesy. Maybe the company is unaware of the Consumer Protection Act and the 8 basic rights of a consumer specifically the right to redress!!! Someone needs to assist them or they will be out of business fast with their lack of customer service.

I bought 3 sets of couches late 2019 and its been less than a year and the material is already tearing up. I could excuse the damage for wear and tear if it was so but it is tearing up were there is absolutely no contact and its clear that the material was over stretched hence the damage. I approached the Stoneridge Branch where I actually purchased the couches and I approached a sales consultant named Marvin. This guy I promise you, he will single handedly ensure that the branch goes out of business. When I approached he was dealing with a client who was also complaining act his lack of customer service and his excuse was that he was in hospital. To cut long story short, Marvin gave me their service provider number who was going to do a site visit the same day and diagnose and take it from there. I called the guy who failed to come and do a diagnostic of the damage and complained to me that there was an internal process that Marvin had skipped and he will liaise with him and revert back to me accordingly. 2 days later I had to call the guy back (Reyard) and he was shocked that Marvin hadn't called me as he had promised. I ten called the shop only for Marvin to denying everything that had happened and the fact that he had said to Reyard he will call me. His attitude was condescending and dismissive until I lost it over the phone with him. I was with my minor kids and they even started crying as it was really a shouting contest between myself and Marvin and he told me that he runs the shop and there is absolutely nothing I can do about it. this is after I had threatened to report him to the shop owners!!! Eventually a lady called Fortunate came online and advised me that I was on loud speaker and she would like to intervene as the environment wasn't conducive anymore for them and other customers with the screaming. She then took my details and said their repair department will contact me. That was a week ago and till to date no one has contacted me. I routinely daily check on her and advise her that no one has contacted me and her response is the same complacent one, that someone will eventually. at this stage I am over Essop and trying to find an amicable solution with a company that does not care about my rights as a consumer and have absolutely no interest and I have decided to pursue them legally. They need to understand that they exist in a regulated industry and country and they should respect the governing laws!!! All their guarantees and warranties used to market and get clients are totally a gimmick.