1 reviews | Active since Jul 2024
Essop Clearwater unable to deliver coaches for more than 2 months
On the 13 December 2024, I purchased a bed and two one seater couches. My bed was delivered, and the coaches was supposed to be delivered during January as per my discussion with Dudu who was standing in at the branch.
I have kept in close contact with Dudu on when the delivery is actually going to happen as on the 13 February it is 2 months with no concrete updates as to when I will receive my goods. Dudu then gave me the option of a refund which I gladly accepted, and I send him the necessary documentation through for my refund. The refund was supposed to come through today the 17th February and there is nothing.
I would appreciate it if Essops Clearwater can kindly refund me for the coaches as it has been more than 2 months.
Thank you for reaching out and bringing this matter to our attention. We truly apologize for the delay and the frustration it has caused you. We understand the inconvenience of having to wait for your couches for such an extended period of time, and we sincerely regret that we have not provided you with timely updates regarding the delivery. Your refund has been processed. Kindly check with your email we have sent your proof of payment.
Once again, we sincerely apologize for the inconvenience caused.
Kind regards
Customer Service
Thank you for reaching out and bringing this matter to our attention. We truly apologize for the delay and the frustration it has caused you. We understand the inconvenience of having to wait for your couches for such an extended period of time, and we sincerely regret that we have not provided you with timely updates regarding the delivery. Your refund has been processed. Kindly check with your email we have sent your proof of payment.
Once again, we sincerely apologize for the inconvenience caused.
Kind regards
Customer Service