Ess

I had a bad experience shopping at Essops Xavier and regret shopping there. I bought a set of dining table and 6 chairs on October 2, 2024. Paid cash. Delivery was done after a few weeks. Fortunately, I was present on the day of delivery only to realise the colour of the legs and chairs was wrong. Immediately returned them back with the delivery guys. After a few weeks, they delivered the right chair colour but still with the same wrong colour legs. I returned them again. Until today I am still waiting, and there is no communication from them. Only when I call will I be told that they are still waiting for the order. I am very disappointed at them and will never set foot ever in any of ESSOPS branches. Today I requested a refund and am hoping for a professional process. I want my money back.