Empty promises from Essops Home, very disappointing.

I now believe the reviews that said consumers should be protected from the poor service of Essops home. After complaining about a R72,850 Lounge Suit that Essops home mis-handled in the name of connection for me to use, I received an apology on this site, I also received a call from Essops Polokwane promising to come and repair the suit. The telephonic promise was initially saying somebody will come on Tuesday 9th April or Wednesday 10th April. I requested from my employers permission to work from home on both days so that I can allow Essops home access to do the necessary repairs. I was informed on Monday late that they won't make it on Tuesday but will definately come on Wednesday. I stayed in anticipation the whole day on Wednesday, around 16h30 I receive a call from somebody who said he was deployed to come and assist me but he is still in Polokwane. He wanted to know if it will be fine for me if he drives to Tzaneen at that time, I confirmed with him that it was still fine with me and my family for him to come to our home at that time. He called again at 18h00 and claimed he delayed to leave Polokwane for Tzaneen, he still wanted to know if it is still fine for him to come, I again confirmed he should come. After about 45minutes, he called to say he can no longer make it since his assistant is not available. My analysis says even when the promises were made, there was no intention of coming to my house for the repairs, I was just a way of leading me on while they take money from unsuspecting consumers. Long story short, I am still having a broken lounge suit in my house that I cannot use with no hope of getting any assistance from Essops home. I am beginning to think this shop is running a sophisticated **** and it should be closed.