DO
Deborah O

1 reviews | Active since Feb 2014

01 Dec 2022, 14:26

Dont do any On Line Purchases with this company

Exceptionally poor service and communication when purchasing online. What a frustration. After having had my purchase and order confirmed on Friday the 18th November - I received no further communication at all. I contacted Lerato on the 23rd November who advised that my order would be delivered 28th November. On this date and still no further communication - I called Lerato again - who advised that they had experienced problems with the supplier but that they now had the stock and would deliver Thursday the 1st December latest. Needless to say - no delivery and again no communication. I phoned Lerato - to be told delivery should take place 2nd December. The absolute lack of communication and broken promises makes this company a no no for online purchases from me

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Replies (1)
Essops Home
Essops Home's reply08 Dec 2022, 11:28
Official
Dear Deborah

It is disappointing to hear about your experience from our online store, at Essops we always strive to provide excellent service and ensure that our staff lives up to our customer values. The matter will be addressed with urgency, and we appreciate your feedback.

Kind regards
Customer Service