DONT BUY FROM THEM ****S ****S ****S , NOOOOO CUSTOMER 100% LEATHER IS LIE ****MMEEEEEEEEERRRRRRR

I've hit a dead end with Essops regarding my lounge suite issue. Initially, I raised concerns about the faulty recliner and the supposed "100% leather" peeling off. After a lengthy battle, they finally collected the suite for repairs. However, my regret deepened as the situation worsened. They merely painted over the peeling parts and the sofas' comfort was sacrificed by poorly stuffing them. It's been almost two weeks since the salesperson acknowledged the mistake and promised an exchange, but Essops seems to be stalling, perhaps hoping I'll run out of warranty. I demand prompt action: either deliver a new set immediately or refund me. Your company's service is utterly disappointing. Address my issue promptly.