SN
Simphiwe N
1 reviews | Active since May 2015
19 Dec 2025, 14:10
Do not waste your hard earned money on ESSOPS_no customer service
ESSOPS HOME furniture has no guarantee Do not waste your money by buying Essops furniture. Their furniture looks good but is of very low quality and there are no guarantees nor repairs on their furniture.
I bought a dining table for R15k. It’s peeling off and I am still waiting for repairs to the dining table. more than a year later.
Cielo sells quality than ESSOPS.
There is no customer service especially once you buy from them.
I will take my complaint to Ombudsman.
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Replies (2)0
Replies (2)
Essops Home's replyOfficial
22 Dec 2025, 13:06Good Day Simphiwe
We trust you are well.
Please note that an email has been sent to you with the final outcome.
Kind Regards
Essops Customer Service
We trust you are well.
Please note that an email has been sent to you with the final outcome.
Kind Regards
Essops Customer Service
Essops Home's reply22 Dec 2025, 13:06
Official
Good Day Simphiwe
We trust you are well.
Please note that an email has been sent to you with the final outcome.
Kind Regards
Essops Customer Service
We trust you are well.
Please note that an email has been sent to you with the final outcome.
Kind Regards
Essops Customer Service
Essops Home's replyOfficial
23 Dec 2025, 12:35Good Day
I trust you are well.
We have reviewed your query and would like to advise that at the time of delivery, the dining table was thoroughly inspected and no factory faults or defects were identified.
The item delivered in 2023 and was accepted in good condition.
As the issue reported is not a factory-related defect and falls outside of our Warranty/Guarantee terms, we regret to inform you that we are unable to offer a repair, exchange or refund in this instance.
Please note that our warranty/guarantee policy does not cover wear and tear, misuse, or issues reported beyond the stipulated warranty period.
However, we can assist with referring you to a repairs specialist.
Kind Regards
Essops Customer Service
However, we can assist with referring you to a repairs specialist.
Kind Regards
Essops Customer Service
Essops Home's reply23 Dec 2025, 12:35
Official
Good Day
I trust you are well.
We have reviewed your query and would like to advise that at the time of delivery, the dining table was thoroughly inspected and no factory faults or defects were identified.
The item delivered in 2023 and was accepted in good condition.
As the issue reported is not a factory-related defect and falls outside of our Warranty/Guarantee terms, we regret to inform you that we are unable to offer a repair, exchange or refund in this instance.
Please note that our warranty/guarantee policy does not cover wear and tear, misuse, or issues reported beyond the stipulated warranty period.
However, we can assist with referring you to a repairs specialist.
Kind Regards
Essops Customer Service
However, we can assist with referring you to a repairs specialist.
Kind Regards
Essops Customer Service