JD
James D
1 reviews | Active since Aug 2010
22 Sept 2020, 11:51
DO NOT BUY FROM ESSOPS - BAD Everything - Stay away.
Bought a chaise on 25 July and delivery promised 4 weeks later..... end of week 5 it was delivered... and it was wrong color. Went in to the store on the 31st August with cushion so they could see together with photos as they didn't believe us. They committed to replacing with the week which would have been by 4th of September...it is now the 2nd September and all I have is empty promises. The only recommendation I have for this store is to stay far away from them.
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Replies (4)
Essops Home's replyOfficial
29 Sept 2020, 09:02Hi James,
Thank you for taking the time to contact Essops Home and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Essops Home Team
Thank you for taking the time to contact Essops Home and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Essops Home Team
Essops Home's reply29 Sept 2020, 09:02
Official
Hi James,
Thank you for taking the time to contact Essops Home and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Essops Home Team
Thank you for taking the time to contact Essops Home and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Essops Home Team
JD
James D's updateReviewer Update
07 Oct 2020, 09:49Don't believe them when they say they will contact you.... just more empty promises.... my wife has been following up with them about getting them to collect the wrong product and she is also getting empty promises.... Trying to get them to collect the chaise and refund us as this has been one bad experience on top of another.
JD
James D's update07 Oct 2020, 09:49
Reviewer Update
Don't believe them when they say they will contact you.... just more empty promises.... my wife has been following up with them about getting them to collect the wrong product and she is also getting empty promises.... Trying to get them to collect the chaise and refund us as this has been one bad experience on top of another.
JD
James D's updateReviewer Update
12 Oct 2020, 10:40To All Essops customers that are have issues with returns, refunds, damaged goods, etc.... Recommend you contact your bank and see if they will allow you to dispute the transaction as there is a time frame in which it can be disputed up to 180 days, but may vary depending on Bank.
JD
James D's update12 Oct 2020, 10:40
Reviewer Update
To All Essops customers that are have issues with returns, refunds, damaged goods, etc.... Recommend you contact your bank and see if they will allow you to dispute the transaction as there is a time frame in which it can be disputed up to 180 days, but may vary depending on Bank.
JD
James D's updateReviewer Update
22 Oct 2020, 08:42Just an update. The chaise was finally collected on the 19th October (pickup team was not to gentle with the chaise) and I was refunded and received the money in my account on the 22 October 2020. I would like to say thank you to Slindilie from Essops for getting this resolved.
JD
James D's update22 Oct 2020, 08:42
Reviewer Update
Just an update. The chaise was finally collected on the 19th October (pickup team was not to gentle with the chaise) and I was refunded and received the money in my account on the 22 October 2020. I would like to say thank you to Slindilie from Essops for getting this resolved.