JM
James M
1 reviews | Active since Nov 2019
05 Dec 2023, 20:02
DO NOT BUY AT ESSOPS HOME!
I would not recommend anyone to buy from this place, bought a 3 seater couch a little while ago that was displayed with gold legs, however upon delivery it had a different set of legs than the one displayed, made follow ups regarding this change which was a nightmare because no one from customer care actually cared. Eventually had a date set out to change them but i got old and used set for a couch worth R14k and not even a week old. Do not buy from Essops. And all they had to say is "Hi James, apologies for this"
05/12/2023
Couch fabric is coming off and I’m being *****ed by the staples they used to hold the fabric. Truly regret buying here.
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Essops Home's replyOfficial
13 Dec 2023, 13:32 Dear James
We sincerely apologize for the inconvenience you've experienced with your recent purchase from Essops. We deeply regret that your expectations were not met, and we understand the frustration caused by the issues you've encountered.
Your feedback is invaluable to us, and we take it seriously. We would like to assure you that we are actively addressing the issues raised in your review to prevent similar occurrences in the future.
We're truly sorry for the inconvenience caused by the condition of the replacement legs. This falls short of the standard of excellence we aim to provide. Rest assured, we are investigating this matter and will take the necessary steps to rectify the situation promptly.
Once again, we apologize for any frustration and inconvenience you've experienced. We appreciate your patience and understanding as we work to make this right.
Warm regards,
Customer Service
Customer Service
Essops Home's reply13 Dec 2023, 13:32
Official
Dear James
We sincerely apologize for the inconvenience you've experienced with your recent purchase from Essops. We deeply regret that your expectations were not met, and we understand the frustration caused by the issues you've encountered.
Your feedback is invaluable to us, and we take it seriously. We would like to assure you that we are actively addressing the issues raised in your review to prevent similar occurrences in the future.
We're truly sorry for the inconvenience caused by the condition of the replacement legs. This falls short of the standard of excellence we aim to provide. Rest assured, we are investigating this matter and will take the necessary steps to rectify the situation promptly.
Once again, we apologize for any frustration and inconvenience you've experienced. We appreciate your patience and understanding as we work to make this right.
Warm regards,
Customer Service
Customer Service