DISHONEST. COMMUNICATION. CHANGE OF STATEMENT

Good day,

I would like to formally express my disappointment with the service I have received from the randburg Branch

When I purchased my furniture, I was informed that delivery would take 10 days. It has now been 3 weeks, and I am still waiting.

I was also charged a high delivery fee, which I was unhappy with, and I then communicated that I would rather collect from the store instead.

At no point during the purchase or afterwards was I informed that collection would need to take place in Chamdor. This was never communicated to me, and it is both inconvenient and unfair to introduce this information only now.

Had I known from the beginning that collection would be from Chamdor, I would have made a more informed decision before purchasing.

The delays, poor communication, and lack of transparency have been extremely disappointing, especially as this is not my first negative experience.

I request urgent clarification on why this information was withheld and what solution you will provide to resolve this matter fairly.