RS
Rhodia S

1 reviews | Active since Oct 2021

20 Oct 2021, 12:49

DISGUSTING SERVICE AND LOW QUALITY FURNITURE

I purchased a leather lounge suite from you Marlboro Sandton branch. It was clearance stock and I was informed that it was the last one and that I would receive the one on display, I paid R18k. When it was delivered there was major damage which was not as per the displayed suite AND IT BECAME EVIDENT that this was NOT the lounge suite I saw on display. I then visited the same store, only to find that the same lounge suite (THAT I HAD PURCHASED) was still on display even though I was told that this was THE LAST ONE. Do you think I am a fool, I expect this to be sorted out and replaced with the same quality suite I saw and bought on display which the one I received is clearly not. I do not care that your invoice states no guarantee, I will escalate and report your organization to the Consumer Protection Board should I not receive positive feedback and an amicable solution for this within the next 7 days. I bought an item which I expected to receive, you have been ********* by delivering me a low quality, damaged lounge suite. I await your response! SEEING AS THOUGH NO ONE RESPONDS ON YOUR CUSTOMER CARE EMAIL ADDRESS, LET'S SEE IF THIS GETS YOUR ATTENTION!!!!!!!!!

0
Replies (2)
Essops Home
Essops Home's reply20 Dec 2021, 10:20
Official
 
Dear Rhodia S we are sorry to hear about your experience at Essops and thank you for your escalation. Our customer support team have informed us that the matter has now been resolved. We do apologise for any inconvenience caused and hope to service you in the future. 

RS
Rhodia S's update17 Jan 2022, 12:13
Reviewer Update
Essops, I appreciate you resolving this. It's a pity that one has to resort to Hello Peter in order to be assisted, nonetheless, I do appreciate your assistance and replacing my lounge suite. My faith in you has somewhat been restored. Thank you,