AB
AMANDA B
1 reviews | Active since Jan 2013
26 Apr 2023, 14:17
Disgusting & dishonest business - Dont waste your money at Essops
Essops deserve a rating of less than zero!! 3 months waiting for my order. Your phones never get answered, a clear indication & sign of you running away from customers whose money you have taken and not giving them the good purchased. Beyond pathetic service from start to finish. Never have I ever been so frustrated and experienced such disgusting treatment and service. You should close your doors, as clearly you have no idea what running a business is. Such a dishonest bunch of people. PEOPLE MUST SAVE THEMSELVES AND STAY VERY FAR FROM YOUR STORES. ******* disguised as a business
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Replies (1)Essops Home's replyOfficial
02 May 2023, 14:59Dear Amanda
We are sorry to hear that you have had a negative experience with our service. We understand that waiting for an order can be frustrating and we apologize for any inconvenience caused. Our team is working hard to fulfill orders as quickly as possible. Regarding our phone lines, we have experienced a high volume of calls recently and we are sorry if you were not able to reach us. We are working to improve our customer service channels, and we appreciate your patience during this time.
Our customer service will contact you within 24hrs.
Kind regards
Customer Service
We are sorry to hear that you have had a negative experience with our service. We understand that waiting for an order can be frustrating and we apologize for any inconvenience caused. Our team is working hard to fulfill orders as quickly as possible. Regarding our phone lines, we have experienced a high volume of calls recently and we are sorry if you were not able to reach us. We are working to improve our customer service channels, and we appreciate your patience during this time.
Our customer service will contact you within 24hrs.
Kind regards
Customer Service
Essops Home's reply02 May 2023, 14:59
Official
Dear Amanda
We are sorry to hear that you have had a negative experience with our service. We understand that waiting for an order can be frustrating and we apologize for any inconvenience caused. Our team is working hard to fulfill orders as quickly as possible. Regarding our phone lines, we have experienced a high volume of calls recently and we are sorry if you were not able to reach us. We are working to improve our customer service channels, and we appreciate your patience during this time.
Our customer service will contact you within 24hrs.
Kind regards
Customer Service
We are sorry to hear that you have had a negative experience with our service. We understand that waiting for an order can be frustrating and we apologize for any inconvenience caused. Our team is working hard to fulfill orders as quickly as possible. Regarding our phone lines, we have experienced a high volume of calls recently and we are sorry if you were not able to reach us. We are working to improve our customer service channels, and we appreciate your patience during this time.
Our customer service will contact you within 24hrs.
Kind regards
Customer Service
