1 reviews | Active since Mar 2024
Disappointment with the service received from Essops Home
My name is Paula and I am writing to let people know about Essops Home: I am highly disappointed with service received from Essops home. I bought a quarto MK2 3PCE Lounge suit Essops home Polokwane and paid R72,850.00 in February 2024. When the suit was delivered, the team that they sent to assemble appeared not to know what they were doing, they broke the legs of two of the pieces, some of the supporting legs were not fitted, they seemed not to know where they were supposed to be fitted and ended up saying they must be extra legs.
I complained about it to the Polokwane branch and they elevated the matter, I was sent emails indicating that my complaint has been registered and the issue is being attended to but with no action.
It has been one month and two weeks today with no assistance from Essops, I am now stuck with a broken lounge suit that is posing danger to my children after paying R72 850.00
Thank you for reaching out and sharing your experience with us regarding your purchase from Essops Home. We deeply apologize for the inconvenience and disappointment you've faced due to the quality of service received. Your feedback is invaluable to us.. Our team from Polokwane will personally attend to this query. You can expect assistance no later than Wednesday, the 10th of April.
Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. We value your patronage and hope to regain your trust.
Kind regards
Customer service
.
Thank you for reaching out and sharing your experience with us regarding your purchase from Essops Home. We deeply apologize for the inconvenience and disappointment you've faced due to the quality of service received. Your feedback is invaluable to us.. Our team from Polokwane will personally attend to this query. You can expect assistance no later than Wednesday, the 10th of April.
Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. We value your patronage and hope to regain your trust.
Kind regards
Customer service
.