KL
Kareshma L
1 reviews | Active since Mar 2021
18 Mar 2021, 10:22
Disappointed customer
I had purchased (lay-buy) a dining room suite "Lafayette" and paid for in full in November 2020. Due to stock issues I received the set in March 2021. When the table finally arrived the base and stand was damaged, one chair was damaged and one chair was the incorrect colour and size.
The new base and stand was replaced yesterday (17 March 2021), however I am still missing two chairs. I was told that there are again stock issues and can only expect delivery in July 2021.
This type of service is totally unacceptable. I am very disappointed and expect answers/solution for this inconvenience.
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Replies (1)Essops Home's replyOfficial
25 Aug 2021, 15:08Dear Kareshma,
We are sorry to hear about your experience at Essops and thank you for your escalation. Our customer support team would like to help you resolve this matter and we require your contact details to engage further. Please email *** or click on the link to escalate https://essops.co.za/customer-support
We are sorry to hear about your experience at Essops and thank you for your escalation. Our customer support team would like to help you resolve this matter and we require your contact details to engage further. Please email *** or click on the link to escalate https://essops.co.za/customer-support
Essops Home's reply25 Aug 2021, 15:08
Official
Dear Kareshma,
We are sorry to hear about your experience at Essops and thank you for your escalation. Our customer support team would like to help you resolve this matter and we require your contact details to engage further. Please email *** or click on the link to escalate https://essops.co.za/customer-support
We are sorry to hear about your experience at Essops and thank you for your escalation. Our customer support team would like to help you resolve this matter and we require your contact details to engage further. Please email *** or click on the link to escalate https://essops.co.za/customer-support
